Last updated: 23 May 2026
Advisory by Privé ABN 33 825 612 379 ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and protect the information you provide when you engage with our services or visit our website.
1. Information We Collect
We may collect the following types of information when you enquire about or purchase our services:
- Personal information: your name, email address, phone number, and location.
- Business information: your business name, industry, revenue, team size, and other details you share through our intake surveys, forms, or during advisory sessions.
- Payment information: payment details are collected and processed securely by Stripe. We do not store your credit card or bank account details on our systems.
- Usage data: basic information about how you interact with our website, such as pages visited, referring URLs, and general device or browser information.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Delivering services: to provide you with the advisory, strategy, and coaching services you have purchased.
- Communication: to contact you regarding your engagement, respond to enquiries, send session reminders, and share relevant resources.
- Improving our services: to understand client needs, refine our offerings, and improve your overall experience.
- Legal and regulatory compliance: to meet our obligations under Australian law, including tax and business record-keeping requirements.
3. How We Store & Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
- Payment information is processed and stored securely by Stripe, which is PCI DSS compliant. We never have access to your full card details.
- Client records and contact details are managed through GoHighLevel (GHL), a secure CRM platform.
- Our website is hosted on Netlify, which provides SSL encryption for all data transmitted between your browser and our site.
- We restrict access to personal information to authorised personnel only.
While we take all reasonable precautions, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of your data.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: with trusted third-party platforms that help us deliver our services, including Stripe (payment processing), GoHighLevel (CRM and communications), and Netlify (website hosting). These providers have their own privacy policies and security measures in place.
- Legal requirements: if required by law, regulation, or legal process, we may disclose your information to the relevant authorities.
- With your consent: we may share information where you have given us explicit permission to do so.
5. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access: request access to the personal information we hold about you.
- Correction: ask us to correct any information that is inaccurate, incomplete, or out of date.
- Deletion: request that we delete your personal information, subject to any legal obligations we may have to retain certain records.
- Complaint: if you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
To exercise any of these rights, please contact us using the details provided in Section 9 below.
6. Cookies & Analytics
Our website uses minimal cookies and tracking. Here is what you should know:
- Google Fonts: our website loads fonts from Google Fonts, which may collect basic usage data such as your IP address. You can review Google's privacy policy for more information.
- Essential cookies: our hosting provider (Netlify) may use cookies necessary for the functioning and security of the website.
- We do not use invasive tracking tools or sell data collected through cookies to third parties.
7. Third-Party Services
We rely on a small number of trusted third-party services to operate our business. Each has its own privacy policy governing how your data is handled:
- Stripe (stripe.com) for secure payment processing.
- GoHighLevel (gohighlevel.com) for client relationship management, forms, surveys, and communications.
- Netlify (netlify.com) for website hosting and delivery.
- Google Fonts (fonts.google.com) for website typography.
We encourage you to review the privacy policies of these services if you would like to understand how they handle your information.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.
If we make significant changes that affect how we handle your personal information, we will make reasonable efforts to notify you directly.
9. Contact Us
If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or wish to make a complaint, please get in touch:
- Email: hello@rosehoward.com.au
- Instagram: @rosehoward_
- Location: Gold Coast, Queensland, Australia
We will respond to all privacy-related enquiries within 30 days.